At CERAMIQ INC., we strive to provide you with products and services of the highest quality. However, we understand that there may be instances where you need to return or refund your purchase. Please review our Refund Policy below to understand the terms and conditions.
1. Eligibility for Refunds:
- Refunds are eligible for products that are defective, damaged during shipping, or if you receive the wrong item. We do not offer refunds for change of mind or buyer’s remorse.
- To be eligible for a refund, you must initiate the return process within 7 days of receiving the product. Please contact our customer service team to obtain authorization and return instructions.
2. Returns and Exchanges:
- Before returning any product, please ensure it is unused, in its original packaging, and accompanied by proof of purchase.
- If the return is due to a defect, damage, or incorrect item, we will provide a prepaid shipping label for your return. For other reasons, the customer may be responsible for return shipping costs.
- Upon receiving the returned item, we will inspect it and notify you of the status of your refund. If the return is approved, the refund will be processed to the original method of payment.
3. Refund Processing Time:
- Refunds will be done only through the original mode of payment.
- Please allow for up to 45 days for the refund transfer to be completed.
4. Refund Exceptions:
- Gift cards, downloadable software, and certain perishable goods are exempt from being returned and refunded.
- Items purchased during promotional events or sales may have different refund policies, which will be clearly communicated at the time of purchase.
5. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately. We may require photographic evidence of the damage to facilitate the refund or replacement process.
6. Cancellations:
- Orders may be canceled within 24 hours of purchase. If the order has already been processed or shipped, the standard refund policy will apply.
7. Contact Us:
- For any refund-related inquiries or to initiate a return, please contact our customer service team at [email protected].
By making a purchase with CERAMIQ INC., you agree to the terms and conditions outlined in this Refund Policy. We appreciate your trust in us and are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns, please reach out to our customer service team for assistance.