Thank you for choosing CERAMIQ INC! We aim to provide you with a seamless and reliable shopping experience. Please take a moment to review our Shipping and Delivery Policy to understand how we process and deliver your orders.
Order Processing:
- All orders are processed within 3 business days (excluding weekends and holidays) after receiving full payment.
- Order processing may take longer during peak seasons, promotional events, or unforeseen circumstances. We appreciate your patience during such times.
Shipping Methods:
- We offer several shipping options to cater to your needs. Available options, shipping costs, and estimated delivery times will be displayed during the checkout process.
- We primarily use reputable carriers to ensure the safe and timely delivery of your orders.
Shipping Destinations:
- Currently, we ship to Philippines. If your location is not listed, please contact our customer service team to explore alternative shipping options.
Shipping Confirmation and Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package in real-time.
Shipping Delays:
- While we make every effort to ensure timely deliveries, shipping delays may occur due to factors beyond our control (e.g., weather conditions, customs delays). We appreciate your understanding in such situations.
Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Delivery Issues:
- If you encounter any issues with your delivery, such as damaged or missing items, please contact our customer service team within 7 days of receiving your order. We will work to resolve the issue promptly.
Free Shipping Offers:
- From time to time, we may offer free shipping promotions. These promotions will be clearly communicated on our website, and any specific terms or conditions will be outlined.
Multiple Shipment/Orders/Bookings:
- We do not accept multiple booking or orders.
By placing an order with CERAMIQ INC., you agree to the terms and conditions outlined in this Shipping and Delivery Policy. If you have any questions or concerns, please contact our customer service team at [email protected].
Thank you for choosing CERAMIQ INC! We appreciate your business.